Plan & pricing

This feature allows you and your customers to draw on the photo snapshot and mark the important details.

It's custom base of message templates and files that your agents can share with customers with just one click.

With this feature, customers will be able to choose between different events when booking a meeting - for example, a 30-minutes and one hour consultation.

Send your personal link to a customer to let them choose the day and time of your next meeting.

This feature allows you to see an daily, weekly or monthly overview of the cases of one of your team members or the entire team.

Display profile pictures of up to three of your agents right on the live chat window - so that your customers can meet your team even before starting a conversation.

Add chat and video to your WordPress website

Add a photo, choose your language, and add email address or phone number to receive notifications about new cases.

This feature allows more than one operator to join a case at the same time.

We will display new upcoming cases created via API (along with a timer) at the top of the case list. Agent then can join those cases with just one click.

We will display new upcoming cases from the live chat widget (along with a timer) at the top of the case list. Agent then can join those cases with just one click.

Add more fields to the Customer details section to store different types of information - for example, about the previous services.

Decide which video should be displayed at the center of the screen. While you might want to show the operator in the center during remote consultation, the focus on customer's camera is perfect for online diagnostics.

Add tags to your attachments. Easy and structured!

With higher resolution photo snapshots you will see the details on the screen more clearly.

This allows you to request access to customer's location (for example, to verify the damage site).

This feature allows you to set up a custom domain address that will be visible on the invitation and booking pages. For example, instead of app.vicodo.com, your customers will see support.yourdomain.com. You will be able to log in to the app using your custom domain.

You can adjust the background colors or add a photo, change the colors or include additional options.

Not available in all countries

Remove our logo from the meeting and booking pages and the "Powered by Vicodo" text from the live chat widget - and enjoy a look of a fully custom-made platform.

You can change the icon that appears on the browser tab when your site is open.

If this option is turned on, operators do not have access to the cases or calendar of other operators and cannot assign cases to them.

Add a random 6-digit code to the invitation message - customers will need to enter it to access the meeting.

Make your Vicodo account even more secure! Turn on Two-Factor Authentication and receive a unique log in confirmation code by email, or get it from your authenticator app.